PRIVACY POLICY

About this notice

This policy describes information handling on the public ERPFY website, including contact, demo and founding-venue enquiries.

Restaurant accounts, POS, payments and connected agent services have separate service-specific privacy information and agreements.

Information you provide

The website collects information directly when you submit an enquiry:

• Your name, email address, restaurant or group name, number of locations and enquiry message.
• The type of enquiry, such as a demo, sales conversation or partnership.
• An optional phone number and its country code.
• For founding-venue enquiries, your role and current POS.

Share only information needed to discuss your venue. Do not send passwords, identity documents, full payment-card details or private guest and staff records through these forms. You can browse the public website without submitting an enquiry. If you omit required enquiry fields, the form cannot be submitted.

How enquiries are used

Your enquiry is validated and emailed to the ERPFY team so we can understand your request and respond.

Providing a phone number does not by itself connect WhatsApp, enrol you in automated agent briefings or authorise restaurant actions. Any separate marketing subscription or live-service connection needs its own explanation and appropriate choice.

Website service providers

We use Resend for enquiry email delivery and include Vercel Analytics on the website. These providers process information to deliver their respective services.

Read the Resend privacy policy and Vercel Analytics privacy information for their practices. External websites and app downloads have their own privacy notices.

Analytics and browser information

Vercel Analytics helps us understand how visitors use the website. The provider’s privacy information explains its collection and processing practices.

You can manage cookies and site storage through your browser settings. Some settings may affect website functionality. Contact ERPFY with questions about website information handling.

Interactive demos and AI use

The on-page agent demos use example restaurant records. Their approval and STOP controls affect the demo, not your restaurant or WhatsApp account. Website analytics is separate from these interactions.

Read Privacy and AI use for responsible-use guidance and Security and control for access and approval principles. For connected restaurant services, use the privacy information that applies to your account.

Your enquiry records

Submitting an enquiry creates an email record for the ERPFY team to respond to. To ask about that record or request its deletion, email [email protected] with the approximate date of your enquiry.

Do not include account credentials or sensitive restaurant records in a privacy request. We may need to verify your identity before providing access to personal information.

Access, correction and complaints

Email [email protected] to ask about information you submitted, request access or correction, discuss deletion, or raise a privacy concern. Describe the request and the approximate date of your enquiry without sending passwords or identity documents. Appropriate identity verification may be needed.

If a concern remains unresolved, the Office of the Australian Information Commissioner explains whether and how it can receive a privacy complaint.

Updates to this notice

We may update this policy as the website and its information handling change. The date at the top identifies the latest update. Contact ERPFY if you have a question about a change.